Saint-Lambert Citizens Space

With the Citizen Space, you can subscribe to different categories of municipal notices.

In the “My Account” menu, under the “My Municipal Notifications” option, you can choose your notification preferences (text message, email, or phone call). By downloading the Saint-Lambert Citizen Space mobile app from Google Play or the Apple Store, you can also receive these notifications via push notifications.

Given their priority level, you will be automatically registered for emergency alerts. These messages are sent only in exceptional situations, such as boil water advisories, lockdowns, or evacuations.

You can also choose to register for other types of notifications:

• Collection reminders
• Culture and leisure
• Environment
• Minors incidents and works
• Info-snow removal
• Community life

The information provided will remain confidential and will not be used for any other purpose.

It is your responsibility to manage your file and ensure that your contact information is up to date at all times.

!! Please note that the Citizen Space will replace the current system for sending emergency alerts and parking prohibition notices during snow removal. To continue receiving these messages, you must create an account in the Citizen Space and resubscribe for these notifications. !!

With the Citizen Space, you can obtain a digital version of your citizen card. A citizen card is required to:

• register for recreational activities and day camps;
• use certain library services;
• obtain an indoor pool membership, a tennis court membership, and a pickleball court membership;
• reserve a sports facility or room;
• reserve a package for a children's birthday party.

Each member of a family (child or adult) must have their own card. The card is valid for a period of two years.

How do I get my digital citizen card?

1. I already have a citizen card or card number.
   
   If you already have a citizen card (beginning with the number 55623), your file number will remain the same. Simply create an account in the Citizen Space, then link your card to your account. Your card will become accessible once a member of the team has validated your file. Please allow 48 business hours for this process.
   
   You will then have access to your card at any time via the Citizen Space or by downloading it to the digital wallet on your mobile device (Google Wallet or Apple Pay). The Citizen Space will also allow you to manage your card and those of your children and renew them online.
   
   
2. I don't have a citizen card.
   
   Create an account in the Citizen Space, then apply for a citizen card. Your card will become accessible once a member of the team has validated your file. Please allow 48 business hours. You can then add the card to your digital wallet.
   
   You will then have access to your card at any time via the Citizen Space or by downloading it to the digital wallet on your mobile device (Google Wallet or Apple Pay). The Citizen Space will also allow you to manage your card and those of your children and renew them online.
   
   
3. I don't have a smartphone
   
   Go to the recreation center or library with proof of residence and photo ID. A member of staff will open a file for you and give you a physical citizen card or card number.
   
   If you wish, you can then create an account in the Citizen Space and link your number to your account. This will allow you to enjoy all the benefits of the digital card.

How do I renew my digital citizen card?

To renew your card via the Citizen Space, your citizen card must be linked to your account. Once your card is linked, you will receive a reminder email 30 days before your citizen card expires. At that time, you can resubmit your proof of residence and renew your card.

While walking down the street, you notice a broken traffic light, a pothole, or graffiti. Fill out the form available in the Citizen Space and we will be instantly notified of the problem.

You can also contact us at 450-672-4444 or info.citoyens@saint-lambert.ca.

How to make a report?

Go to the “Make a report” menu and follow these steps:

1. Select the nature of the issue.
2. Identify yourself (name, address, contact details, etc.).
3. Locate the issue on the map or enter the nearest street address.
4. Add a description and snap a picture.
5. Send your report.

The issue will immediately be added to our list of work orders. You can track the status of your report and receive notification at each stage until the issue is resolved.

The requests module should only be used for non-urgent issues where public safety is not at risk. When in doubt, call 911.

Participate in problem resolution

Even though the Public Works crew regularly patrols the municipality, citizens are often the first to notice something that is broken or damaged. By reporting an issue as soon as you see it, you’ll be contributing to improving your environment and the quality of services offered. You’ll be helping us to respond faster to correct various situations throughout the municipality.

Using geolocation, the Citizen Space allows you to obtain personalized information based on your place of residence. For example, you will automatically see collection schedules based on your address, in addition to receiving reminders the day before. It will also be possible to check the opening status of certain municipal services or facilities in real time.

To set up your collection reminders:

• Once logged in, click on the “My account” menu and choose the “Municipal notices” option.
• Choose your distribution preferences and the “Collections” notification category.
• If you don't already have it, download the mobile application from Google Play or App Store to receive reminders in notification mode.

Once completed, you'll receive a notice the day before each collection in your area. Your upcoming collection dates will also automatically appear in your “Dashboard.” You can also download your sector’s calendar to your electronic calendar so you’ll have the dates in your personal calendar (Outlook, Mail, etc.).

These reminders are not available for buildings of 9 dwellings or more and industrial, commercial and institutional (ICI) buildings. These buildings should refer to the calendar available on the Waste management page.

The portal also provides direct links to our various online services: viewing your tax account, registering for recreational activities, accessing tickets for shows and library activities, and more.