Boil water advisories

Preventive boil water advisories protect public health when there is a potential risk of contaminated drinking water. This situation can occur during repair work on pipes in the water distribution system.

We apologize for any inconvenience this may cause and thank you in advance for your understanding.

How are these advisories communicated?

In most instances, preventive boil water advisories concern only a few residences at a time. In this case, the public works team distributes a door hanger to all the residences concerned. It advises residents to boil their water for one minute before drinking it, until further notice. A new door hanger is distributed to indicate that the advisory has been lifted.

When a large area or the entire municipality is affected, the City uses its automated telephone alert system, which allows it to reach residents within a short period of time. To register for the system, simply connect to the bciti citizen portal and create your account. Then, click on the ”Notifications” tab under the “My Profile” menu.

What should I do if the water is coloured?

Despite the precautions taken by the City, it is possible that your water may be coloured or emit a strong odour of chlorine. All you have to do is let the cold water run from the bathtub faucet until it becomes clear and colourless (± 30 minutes), especially before doing laundry. If there is still some colour in your water after more than 30 minutes, please inform the City of your situation.


Contact the Public Works Office at 450 672-4444 or

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