bciti+ citizen portal
The bciti+ portal is a unique, transactional and interactive smart portal that gives you one-stop online access to a wide range of city services. Via your computer, tablet or smartphone, you can now:
As soon as you open the platform, whether on a mobile device or a computer, you'll notice a completely modernized interface designed to enhance the user experience.
The home page now offers key news, upcoming events and the status of various buildings, in addition to alerts of current interest. It's a great improvement for keeping abreast of what's going on in your city at a glance.
In the resource list, you'll also find direct links to the most sought-after municipal activities.
With bciti+, the resident's card is digital! This card allows you to:
- Sign up for or renew your memberships in bciti, without having to show up in person
- Use your card with optical readers, such as the library’s self-service kiosks
- View the activities of the members linked to your account
- Consolidate and get easier access to certain municipal services online.
Each family member must obtain his or her own card.
How do I obtain a digital resident’s card?
1. I already have a bciti account
People who already have a bciti account don't need to create a new one on bciti+: their information has been transferred and their login details remain the same. Nor do they need to re-subscribe to notifications, as the settings already established have been retained.
Connect to the website or download the new bciti+ mobile application via Apple Store or Google Play. IMPORTANT: Click on I already have an account. Then select Saint-Lambert from the list and use the same login details (email and password) used in the previous version of bciti.
2. I have my laminated resident’s card (even if it has expired)
Create a bciti+ account or log in to your bciti+ account, then link your resident’s card to your account.
3. I don’t have a resident’s card
Create a bciti+ account or log in to your bciti+ account and then apply for a resident’s card. You will then need to import photo identification and proof of residence. If the address does not appear on the ID card, the following documents are accepted as proof of residence: lease, transcript, bank or utility statement (issued within the last three months), municipal or school tax account (issued within the last year), driver's license, etc.
4. What if I don’t have a smartphone?
Come to the recreation centre or the library. A staff member will be able to print a resident’s card for you (fees apply). Like the digital card, it will contain your name, membership number, a bar code and your memberships, including their expiry dates.
Each family member must obtain his or her own card. If all your family members have a bciti account linked to a resident’s card, you can group all the digital cards together and use them from the same mobile device. This feature will allow you to avoid having to carry around several cards or losing them.
Mandatory approval of a new minor account
When you apply to add a new child account, you must import a proof of residence for yourself (health insurance card, driver’s licence, etc.) and a document proving your relationship to the child (birth certificate, hospital card or school report card). The clerk will then activate the family link.
The bciti+ portal lets you update your account as well as those of your family members. You no longer need to contact the City if you change your phone number or email, for example, as this can now be done directly via the portal
The portal allows you to take out memberships for the following services:
- library
- recreational activities
- indoor swimming pool
- tennis courts
You can also sign up for and renew memberships for the whole family.
The resident’s card is valid at all times, but memberships must be renewed. Make sure that your recreational activities membership is valid before registering for the activities offered each session.
Recreational activities membership
- The recreational activities membership is valid for 24 consecutive months, including the month it was acquired, for residents. It has no end date for non-residents.
- To register for a recreational activity, your membership must be valid.
- To get this membership or to renew it, you will be required to connect to bciti+. In order to complete any membership process, you will need to provide a credit card number, even if it is free, to validate your address.
You’re strolling along the street and notice a burnt-out traffic light, a pothole or graffiti. Snap a picture of it with the bciti mobile app and we’ll be instantly made aware of the issue.
Don’t have a smartphone? You can also bring non-urgent issues to our attention and track the status of your report via our online bciti+'s requests module. You can also fill out the form available at the bottom of the page or contact us at 450 672-4444 or info.citoyens@saint-lambert.ca.
How the requests module works
The bciti+ mobile app lets you report a non-urgent issue in three easy steps:
1) Select the nature of the issue, add a description and snap a picture.
2) Locate the issue on the map or enter the nearest street address.
3) Send your report.
The issue will immediately be added to our list of work orders. You can track the status of your report and receive notification at each stage until the issue is resolved.
The requests module should only be used for non-urgent issues where public safety is not at risk. When in doubt, call 911.
Participate in problem resolution
Even though the Public Works crew regularly patrols the municipality, citizens are often the first to notice something that is broken or damaged. By reporting an issue as soon as you see it, you’ll be contributing to improving your environment and the quality of services offered. You’ll be helping us to respond faster to correct various situations throughout the municipality.
Receive important news bulletins by mobile push notification, text message (SMS) or email. You can choose the type of notification you’ll receive according to your interests. You could, for example, choose to only receive snow removal alerts or notifications of emergency situations.
How to sign up
To sign up to receive notifications, simply log in to the bciti+ citizen portal and create an account. Then go to the "Modify my profile" tab in the top right-hand menu bar.
The information you provide will remain confidential and will not be used for any other purpose.
It is your responsibility to manage your file and keep your contact information up to date.
Good to know before you migrate...
Here's some practical information to get you started with bciti+ :
- Do you already have a bciti account in Saint-Lambert? If you already have a bciti account, you don't need to create a new one on bciti+: your information has been transferred and your login details remain the same. You also don't need to re-subscribe to notifications, as your existing settings have been retained.
- Do you already have a bciti+ account with another city? If you already have a bciti+ account with another city, simply log in to your existing account and add Saint-Lambert in the top-left menu bar. You don't need to create a new account. In fact, you won't be able to if you use the same e-mail address. The password also remains the same.
- Do you have the bciti mobile application? If you had the bciti app, you'll need to download the new bciti+ app. The old one will stop working once bciti+ is online. To do so, visit Apple Store or Google Play.
Help with use
To benefit from these services, you need to create a bciti+ account. This can be done via the web portal or the mobile application. If you don't have an e-mail address, or if you need help, don't hesitate to visit the recreation centre or library, or call us at 450 672-4444.
To help you with certain tasks, you can consult the bciti+ User Guide (in French). You'll be able to follow these procedures step by step.
Frequently asked questions
We invite you to consult our frequently asked questions. It contains the most common questions you may have about using bciti+.
Anyone can create a bciti+ account. All you need is a valid e-mail address. However, some features are reserved for Saint-Lambert residents and require confirmation of residency. bciti+ is a multi-city application, making it easy to switch from one city to another as needed.
Supported browsers include Google Chrome, Firefox, Internet Explorer, Microsoft Edge and Safari.
You don't need a digital citizen card to use bciti+. The card is required for certain services only, such as registration.
To create an account, simply go to the Saint-Lambert bciti+ portal (on the Web or mobile), and select the Create an account option.
You can reset your password from the home page of the bciti+ smart cities mobile and web platform.
The data you provide in My Profile will be used to validate your identity and your status as a resident of the city. This will be useful when you sign up for the digital citizen card, which enables you to register for various activities.
It is not mandatory to have a photo in your account. However, it may be requested by the city if you use the digital citizen card, for example, in order to validate your identity.
To obtain a digital citizen card, log on to your city's bciti+ platform, then go to My card, then Sign up.
Yes, it is possible to print a digital citizen card. You need to go to the bciti+ web portal, log in to your account, then go to My Card, and then to the printer icon.
Before using your pool pass for the first time, you'll need to go to the service counter at the Recreation centre to have your card authenticated.
You can find your subscription expiry dates on the back of your digital citizen card. To access them, log in to your account, then go to My card and rotate the card using the arrows in the top right-hand corner.
The purpose of the My Family module is to make life easier for parents who use bciti+. With this module, you can easily add your children to your family, giving you access to their digital citizen card directly in your account, and thus to the subscriptions and activities in which they are enrolled.
To add members to your family, simply log in to your account, then go to My Family. Then simply click on Add a family member to add users to your family. You can also create accounts for your children directly from this page.
To create an account for a minor, log in to your account and go to My family. Then simply click on Add Family Member to add a member to your family. You can create an account for your child without specifying an e-mail address.
Yes, you can choose the category of notifications you receive. To do so, simply log into your account, go to Notices & Notifications and then Alerts & notifications settings. You'll then see the different notification categories to which you can subscribe.
Emergency notices are important for your safety. They will only be used in case of an emergency, and will keep you informed at all times in the event of a major problem in your city, such as a boil-water advisory.
You can receive notices by e-mail, mobile notification (push) or text message (SMS). You can choose according to your preferences.
To receive push notifications, your bciti+ application must be open on your phone. It does not need to be open to receive text messages (SMS) and e-mails.
For events to be displayed on the bciti+ homepage, you must have selected at least one filter. If this is the case and no events are displayed, there are no scheduled events in the selected filter(s).
Questions?
If you need help, feel free to drop by the recreation centre or the library or call us at 450 672-4444. A staff member will be happy to assist you as you discover bciti.