Online services

With the arrival of bciti, the resident's card is going digital! This card will allow you to:

• Sign up for or renew your memberships in bciti, without having to show up in person
• Use your card with optical readers, such as the library’s self-service kiosks
• View the activities of the members linked to your account
• Consolidate and get easier access to certain municipal services online.

Each family member must obtain his or her own card.

How do I obtain a digital resident’s card?

1. I have my laminated resident’s card (even if it has expired)

Create a bciti account or log in to your bciti account, then link your resident’s card to your account.

2. I don’t have a resident’s card

Create a bciti account or log in to your bciti account and then apply for a resident’s card. You will then have to come to the recreation centre or the library with a piece of identification and a proof of residence.

What if I don’t have a smartphone?

Come to the recreation centre or the library. A staff member will be able to print a resident’s card for you. Like the digital card, it will contain your name, membership number, a bar code and your memberships, including their expiry dates.

Each family member must obtain his or her own card. If all your family members have a bciti account linked to a resident’s card, you can group all the digital cards together and use them from the same mobile device. This feature will allow you to avoid having to carry around several cards or losing them.

Mandatory approval of a new minor account
When you apply to add a new child account, you must go in person to a service counter with a proof of residence for yourself (health insurance card, driver’s licence, etc.) and a document proving your relationship to the child (birth certificate, hospital card or school report card). The clerk will then activate the family link.

The bciti portal lets you update your account as well as those of your family members. You no longer need to contact the City if you change your phone number or email, for example, as this can now be done directly via the portal

The portal allows you to take out memberships for the following services:

• library
• recreational activities
• indoor swimming pool
• tennis courts

You can also sign up for and renew memberships for the whole family.

The resident’s card is valid at all times, but memberships must be renewed. Make sure that your recreational activities membership is valid before registering for the activities offered each session.

Recreational activities membership

• The recreational activities membership is valid for 24 consecutive months, including the month it was acquired, for residents and for non-residents.
• To register for a recreational activity, your membership must be valid.
• To get this membership or to renew it, you will be required to connect to bciti. In order to complete any membership process, you will need to provide a credit card number, even if it is free. No credit card numbers will be saved.

You’re strolling along the street and notice a burnt-out traffic light, a pothole or graffiti. Snap a picture of it with the bciti mobile app and we’ll be instantly made aware of the issue.

Don’t have a smartphone? You can also bring non-urgent issues to our attention and track the status of your report via our online bciti's requests module. You can also fill out the form available at the bottom of the page or contact us at 450 672-4444 or info.citoyens@saint-lambert.ca.

How the requests module works

The B-CITI mobile app lets you report a non-urgent issue in three easy steps:

1) Select the nature of the issue, add a description and snap a picture.
2) Locate the issue on the map or enter the nearest street address.
3) Send your report.

The issue will immediately be added to our list of work orders. You can track the status of your report and receive notification at each stage until the issue is resolved.

The requests module should only be used for non-urgent issues where public safety is not at risk. When in doubt, call 911.

Participate in problem resolution

Even though the Public Works crew regularly patrols the municipality, citizens are often the first to notice something that is broken or damaged. By reporting an issue as soon as you see it, you’ll be contributing to improving your environment and the quality of services offered. You’ll be helping us to respond faster to correct various situations throughout the municipality.

Receive important news bulletins by mobile push notification, text message (SMS) or email. You can choose the type of notification you’ll receive according to your interests. You could, for example, choose to only receive snow removal alerts or notifications of emergency situations.

How to sign up

To sign up to receive notifications, simply log in to the bciti citizen portal and create an account. Then go to the “Notifications” tab under the “My Profile” menu.

The information you provide will remain confidential and will not be used for any other purpose.

It is your responsibility to manage your file and keep your contact information up to date.

To benefit from these services, you must create a bciti account. You can do this via the web portal or the mobile app. If you do not have an email address or should you need help, feel free to drop by he recreation centre or the library.

Do you already have a bciti account with another city?
If you already have a bciti account in another city, simply log in to the Saint-Lambert portal using the same email and password. You can also add “Saint-Lambert” as one of your cities on the mobile app.

You do not need to create a new account. In fact, you will not be able to if you use the same email.

Procedures

To help you complete certain tasks, here are some step-by-step procedures to follow:

• Create an account
• Subscribe to a resident’s card
• Link a card
• Add family links
• Add memberships

Not receiving mobile notifications even though you signed up? Make sure your app is open in your phone.

Mobile devices

Download the bciti smartphone app for free by clicking on one of the following links. We’re sure you’ll soon find that this app becomes an essential tool!

• Android
• Apple (iOS)

The bciti app is not yet available for tablets. For the time being, if you want to log in from this type of device, you’ll have to do so via the bciti online platform.

Questions?

If you need help, feel free to drop by the recreation centre or the library. A staff member will be happy to assist you as you discover bciti.

Registration for recreational activities is offered online. While you can perform searches in the online site, if you’re looking for an overview of all the activities offered, we recommend that you refer to the latest Leisure à la carte program in the Publications section.

Make sure you have the following in hand before you register:

• The carte citoyen (Resident’s card) of each person you are registering;
• A valid Visa or MasterCard credit card.

The vast majority of shows and cultural activities in the Ville de Saint-Lambert require a reservation or the purchase of a ticket. You can now do it from the comfort of your home thanks to our online ticket office.

Check the site's calendar for the full program.

The Longueuil agglomeration Police Department (SPAL) now offers you the option of filling out an event report online. With this service, which is better adapted to the daily lives of citizens, the SPAL is hoping to speed up the process and encourage the systematic reporting of crimes. You can report the following events 24/7 from any computer:

• Harassing phone calls (anonymous calls);
• Theft (purse snatching, bicycle theft, etc.) without violence and without the victim’s knowledge;
• Mischief (property damage, vandalism, etc.);
• Lost items.

In situations where intervention by public security is required (police, firefighters or ambulances), please call 9-1-1 or 7-1-1 if you are hearing impaired.

Information

If you would like to make a request for an administrative service in person or by mail, you should address it to the Service de police - Division Nord, which serves the territories of Saint-Lambert, Boucherville, and Old Longueuil, located to 699 Curé-Poirier Ouest Boulevard, Longueuil.

You can make your payment online of you statement of offense.

Information

For information or to report a non-emergency situation, you can either call the Police department at 450 463-7011 or at 311@longueuil.quebec.

If you would like to make a request for an administrative service in person or by mail, you should address it to the Service de police - Division Nord, which serves the territories of Saint-Lambert, Boucherville, and Old Longueuil, located to 699 Curé-Poirier Ouest Boulevard, Longueuil.

The property assessment roll can also be consulted online. It provides you with the different types of assessment information available about a property, such as the name of the owner, value of the building, value of the land, characteristics of the building, and land area.

Notice to notaries, financial institutions and duly authorized legal representatives
If you would like to obtain a copy of a property tax statement, go to the Tax bill page to find out the procedure.

We encourage you to participate in the discussions on our social media sites. However, we ask that you keep your comments respectful, courteous and relevant when using these spaces. We also strongly recommend that you identify yourself so that all users know who you really are.

All comments will be read and considered, but we retain the right to remove them or simply not to reply if the messages:

• are racist, hateful, sexist, homophobic, aggressive, violent, vulgar or offensive;
• encourage or suggest an illegal activity;
• are intended to defame another user, an elected official or a municipal employee;
• are written in capital letters (overuse equates to shouting);
• constitute business solicitation or advertising, be it for a product, service, or cause;
• are political or religious in nature;
• make reference to a case or personal file or contain confidential information;
• are signed by a person who remains anonymous or who uses a pseudonym; and
• are unrelated to the content of the subjects posted or hinder the smooth exchange of ideas.

We also reserve the right to block a subscriber if we deem, after repeated occurrences, that his or her use of the social media is inappropriate.

Complaints or requests

Our social media sites are not a place for submitting your complaints or requests. You may send these, as well as any questions or comments, to us by using the “Tell us what you think” form at the bottom of each page of our website, by email at info.citoyens@saint-lambert.ca or by calling us at 450-672-4444.

Moreover, we will not reply to any media requests sent via the social media.

Account management

The City’s social media accounts are managed by the Human Resources and Communications Office. The accounts are updated during the office’s opening hours, specifically, Monday to Thursday from 8:30 a.m. to 12 p.m. (noon) and from 1 p.m. to 4:30 p.m., and on Fridays, from 8:30 a.m. to 12 p.m., except for statutory holidays.

The accounts may occasionally be monitored in the evening or on weekends during special events or in emergency situations. Also, as certain questions require more research time, this may mean a longer timeframe for replying to the comments received.

The Ville de Saint-Lambert posts its comments on the social media in French, but English comments are also welcome!

Editorial policy concerning the social media

The Ville de Saint-Lambert’s editorial policy concerning the social media (available in French only) presents the City’s commitments, orientations and rules regarding the dissemination of content on its official social media sites. Among other things, the policy allows the City to identify persons authorized to disseminate information on these sites, but also to specify the type of content authorized in accordance with the Ville de Saint-Lambert’s organizational values and objectives.

Like Netiquette, it is intended to guide user conduct in order to preserve a climate of courtesy and ensure the respectful exchange of ideas.

Waiver and release

The Ville de Saint-Lambert hereby assumes no liability for:

• any operational problems of the platforms and networks (transmission delays, quality and availability of Internet access, etc.);
• for any inappropriate statements that may be made by third parties participating in the discussion and whom the City follows or that follow the City; and
• the content of external sites originating from hyperlinks.

By posting content on any of the Ville de Saint-Lambert accounts, you hereby agree that your comments:

• may be used or disseminated by the Ville de Saint-Lambert for any purpose without future compensation to you and on an unlimited basis; and
• may remain accessible on these accounts indefinitely.

Be aware that you are participating at your own risk and that you assume full responsibility for your comments and any information that you post.

We reserve the right to modify these terms and conditions of use of the social media at any time and without prior notice.