Deactivating the bciti+ citizen platform: learn what to do to continue receiving services

The Ville de Saint-Lambert would like to announce to its citizens the end of its collaboration with the citizen portal provider bciti. As of November 25, 2024, the platform will be deactivated and will no longer be accessible.

To continue taking advantage of the municipal services offered through this platform, we invite you to follow the instructions below:

1) Citizen Card

If you already have a physical Citizen Card, you don't need to take any action. Your file number never changes. If you know it, it will continue to work when you register for the various activities offered by the city and the library, as long as your file has not expired.

If you only have an electronic citizen card (bciti+ application), you have three options:

• Before November 25, take a screenshot of your Citizen Card on your cell phone to continue using it.
• Go to the recreation center or library to obtain a free physical Citizen Card. If your file has expired, you will be asked to provide proof of residence.
• Send an e-mail to loisirs@saint-lambert.ca with a copy of your proof of residence. A member of our team will e-mail you your file number. This number is required to register for activities.

Follow the same procedure to obtain a file number or physical citizenship card for your children or spouse. Each family member must have his or her own file number to register for an activity or subscribe to a service.

Not yet a subscriber?

Starting November 25, if you haven't registered for bciti+, you have two options for obtaining a citizen card:

• Go to the recreation center or library with proof of residence and photo ID. A member of staff will open a file for you, giving you access to registration for leisure activities and a physical citizenship card.
  
• Fill in the online form (available from November 25). A member of our team will then open a file for you, giving you access to registration for leisure activities, and will e-mail you your membership number.

2) Library membership

If you already have a membership, it will continue to run until its expiry date.

You can purchase or renew your library membership by visiting the library during opening hours. A member of staff will then activate your subscription, giving you access to all our services. Library services are free for residents. To find out more, visit the Library page.

If you don't already have a citizen card, the staff can create a file for you at the same time. You'll need to show proof of residence and photo ID.

3) Pool membership

If you already have a membership, it will continue to run until its expiry date.

You can purchase your pool membership at the leisure center during opening hours. For membership rates, visit the Indoor pool page.

If you don't already have a citizen card, the team will be able to create a file for you at the same time. You'll need to show proof of residence and photo ID.

4) Online reporting of non-urgent problems

The online query module will remain available on the City's website. Go to the online module to access it.

More details are available on the Reporting non urgent issues page.

5) Suspension of citizen notices

Notices (by text message, mobile notification or e-mail) will be temporarily suspended until a new system is in place.

There are several other ways to keep up to date with municipal news:

• Visit the website (news page, calendar of events and alerts banner)
• Visit the city's Facebook page: facebook.com/VilleStLambert/
• Subscribe to our weekly newsletter: saint-lambert.ca/en/infolettre

6) New snow removal alerts

The snow removal alerts system, which warns you when overnight on-street parking is prohibited, will also be deactivated. In order to continue offering this text message (SMS) alert service, the City will implement a temporary measure until a new system is in place.

We do not have access to the list of subscribers to the current alerts. If you wish to continue receiving them or to subscribe to them, you must send us a request at alertes-deneigement@saint-lambert.ca:

• First and last name
• Cell phone number
• whether you would like to receive them in English or French

To find out about other ways we can inform you if overnight on-street parking is prohibited, visit the Snow removal page.

Thank you for your cooperation!

The Ville de Saint-Lambert is aware of the inconvenience of such a change in your habits and thanks you in advance for your cooperation.

We are working on a new solution to continue offering you online services. Stay tuned; more details to come in winter 2025.